Computer Lab Management periodically surveys faculty who teach in the
computer classrooms in order to make adjustments and meet customer needs.
We would like your input via this survey to determine any changes or
improvements which are needed to improve our services. 

Please answer the following questions by putting an "x" or text, as
appropriate, between the square brackets provided (eg. [x]). Since a
program will automatically tally your responses for later analysis, please
keep your responses between the square brackets provided.

Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA). Please take a moment to fill out the survey and try to be as
specific as possible. 

Thank you for your time and input.

			Tim Leamy
			Computer Lab Management
			Classroom Technology Services 
			tcleamy@ucdavis.edu


***** Computer Classroom Survey *****

1. Which computer classroom did you teach in during this quarter?
(Please check only one. If you taught in multiple classroom, please
reply separately for each classroom.)
[] 1 Olson [] 21 Olson [] 27 Olson 
[] 241 Olson [] 247 Olson [] 1102 Hart 
[] 73 Hutchison [] 93 Hutchison [] 1131 Meyer 
[] 1154 Meyer [] 163 Shields 

2. Please identify the top three areas (number 1 to 3 in order of 
priority) where we can improve our services:
[] Better support from the Computer Room Consultant (CRC)
[] Better equipment reliability
[] More classroom availability
[] Larger classrooms (to accommodate more students)
[] Larger classrooms (to allow more workspace at each station)
[] Better support from computer lab managers
[] Better preparedness of the classroom
[] Newer/Faster equipment
[] Reduced classroom interruption
[] Improved classroom environment (for example: quieter, better 
temperature): Please specify [ ]
[] Other: Please specify [ ]

3. Please rank the level of service you received (1 to 5 with 5 the best) 
in the following areas:
[] Computer Room Consultant (CRC) support
[] Lab Manager support 
[] Computer reliability
[] AV Equipment reliability
[] Scheduling accommodation
[] Classroom furnishings 
[] Classroom environment (temperature/noise)
[] Equipment speed and capability
[] Software availability
[] Room preparedness
Do you have any comments about the rankings above:
[ ]

4. Was your class ever delayed or interrupted by ... 
(please indicate the number of times each occurred)
[] hardware/software failure
[] AV/projection failure
[] room not cleared out prior to class
[] students entering the room during your class 
[] a class held prior to yours running over its scheduled time
[] a double scheduling (two classes scheduled for the same time)
[] Other [ ]

5. Were you able to find the Computer Room Consultant when you needed 
help?
[] Yes [] No

Do you have any additional comments regarding the Computer Room
Consultants?
[ ]

6. What can Computer Lab Management do to make your teaching experience
using computer classrooms better? [ ]

7. As you should have heard Computer Lab Management will be upgrading to 
Windows XP and Mac OS X during the summer. Do you have any comments or
concerns regarding these upgrades?
[ ]

8. Do you have any other comments about the computer classrooms.
[ ]

Thank you for your time and input

Question 2.  Please identify the top three areas (number 1 to 3 in order of priority) where we can improve our services:

 Improved classroom environment comments:

•  1154 Meyer needs to be outfitted with screens for projections and chalk/white boards. Workstations need to be arranged so that all students can see the instructor much more easily

 Other comments:

•  If 1154 Meyer cannot be modified other computer classrooms need to be made more available or other computer classrooms need to be added so that the proper facilities are available for courses.
•  we had to boot people out and constantly tell people there was a class even when the sign was up. Maybe we should have put the sign up in the doorway itself. This is not really a big issue; it was just annoying to have to keep telling people.
• smaller classroom--like 247--to allow for better communication

Question 3.   Please rank the level of service you received (1 to 5 with 5 the best) in the following areas:

Comments:

•  Scheduling issues relate to lack of availability of other computer classrooms that are better equipped for lecture formats
• Most of the software I use in the classroom I need to purchase but I don't expect the campus to pay for software used by one class.
• Overall excellent. Occasionally previous users had not logged off  the instructor's computer when I arrived and sometimes the screen would also be frozen. I'd have to restart and wait which delayed class preparations. Also there were some problems with the projection system.
•  everything else fine; no problems to speak of

Question 4. Was your class ever delayed or interrupted by ...

•  Relates to hardware and AV failures -- Because the room is not outfitted with equipment for lecture format teaching we had supply our own equipment and had a couple of problems with getting things to work properly
•  The sign system for the computer classrooms works great.

 Question 5.  Were you able to find the Computer Room Consultant when you needed help?

Yes:   17 (89%)
No:    0

Other CRC Comments:

•  My contacts were all positive
•  Very Helpful!
• They were always very responsive and helpful!

Question 6. What can Computer Lab Management do to make your teaching experience using computer classrooms better?

• Considering that 1154 Meyer was not outfitted for lectures it was still a rather good environment ... just a bit awkward to teach in
• get a couple of rooms that have 50 stations
• Give a timely response to request for computer classroom. Clear out classroom prior to class. Keep other students from entering during a scheduled class.
•  I don't think it's you guys but I'd love to see the screen-lowering switches in more consistent placements--I was switching from 1 to 21 Olson and got whiplash a few times trying to find the switch on the other side of the room. I know Physical Plant makes things easy on themselves and not on the teachers.... Re equipment: possibly the move to OS X will reduce the number of mystery crashes of the Macs but I do enough preventive medicine stuff (save early save often is my mantra) that (knock on wood) I haven't had catastrophic failures in a long long time--just the occasional annoying drop-out or error. Hey one thing: if there's a way to set the Office auto-correct defaults even lower I would dig it. And if screen shots went to someplace other than Desktop Pictures that'd be cool too--though I know that may be something to do with the way you're setting up the splash screen picture... But these are very minor
• Continue doing what you do.
• I think Tim Leamy does a great job in implementing software and making certain instructors have what they need to teach successfully.
•  Keep up the good work!
• smaller rooms -- 20-25 stations; laptops

Question 7.   As you should have heard Computer Lab Management will be upgrading to Windows XP and Mac OS X during the summer. Do you have any comments orconcerns regarding these upgrades?

•  I'm excited
•  yippee
•  Yes I'm slightly concerned about new procedures but I know you guys will work hard to make the transition smooth
•  This move will allow me to use the computers more effectively.
• drop-in tutoring help for instructors learning how to navigate on OS X would be nice
• workshops/drop-in help for instructors? 

Question 8. Do you have any other comments about the computer classrooms.

•  They are a great resource .... we just need more of them. Rooms other than 1154 Meyer were open for use during "late hours" but we needed times during the day -- 9 a.m. to 3 p.m.
•  no. the biggest need seems to be ONE LARGE classroom. we have 50 students and we SQUISHED rather than doing a simple demo twice in two different classrooms.
• Keep up the excellent work. I know I tell you this but the Davis computer classroom experience is very different compared to many others that I have been hearing about. If you want a formal letter to this effect I will gladly write one.
•  It was a great experience! Ran very smoothly!
•  Tim was wonderful. All of our software was loaded and ready to go. I have never taught one of these classes before. Tim made it go smooth smooth smooth. Other than the relatively rude behavior of students having to be told there was going to be a class and they couldn't stay or come in it was great.
•  I just want to praise the Computer Room Consultants once again. I taught in a computer classroom each quarter this year and the Consultants were all unfailingly responsive and helpful-- especially Christine Fong during Winter Quarter. She showed exceptional awareness of the classroom environment often handling matters before they became problems. My sincere and enthusiastic thanks!

Overall faculty seem pleased with the service they received from Computer Lab Management.  Every category in question #3 was averaged 4.3 or better in a scale of 1-5.  The most popular improvements identified in question #2 were for more access to our services, not improvements of the service.  Faculty could find a Computer Room Consultant (CRC) when needed and there were several good comments about CRCs.

The major areas identified for improvement in question #2 are increased classroom availability and larger classrooms.  Given the current space constraints it will be difficult to address these.  However, we will be adding another larger computer classroom in the Sciences Lab Building.  Unfortunately it will not be as large as some faculty indicated they wanted.  Of course, other faculty said that they wanted smaller classroom instead.

Question #4 shows we still need to address the issue of students not in the class using the room.  We have been adjusting the signs over time but apparently more is needed.  We believe that the upgrades to Windows XP and Mac OS X this summer will address some of the hardware/software failures.  Those operating systems should be more stable that Windows ME and Mac OS 9.
 

• Student Survey #1 (Winter 2004)
• Student Survey #2 (Winter 2004)
• Faculty Survey (Fall 2003)
• Faculty Survey (Spring 2003)
• Faculty Survey (Fall 2002)
• Faculty Survey (Spring 2002)
• Student Survey #1 (Winter 2002)
• Student Survey #2 (Winter 2002)
• Student Survey #3 (Winter 2002)
• Faculty Survey (Fall 2001)
• Faculty Survey (Spring 2001)
• Student Survey (Winter 2001)
• Faculty Survey (Fall 2000)
• Duplex Printing (Summer 2000)
• Faculty Survey (Spring 2000)
• Student Survey (Spring 2000)
• Student Survey (Winter 2000)
• Faculty Survey (Fall 1999)
• Faculty Survey (Spring 1999)
• Student Survey (Spring 1999)
• Student Survey (Fall 1998)
• Faculty Survey (Winter 1998)
• Student Survey (Winter 1998)
• Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/faculty_f01.html   Last updated: July 19, 2004 Last reviewed: Mon, 19-Jul-2004