Lab Management would like to know how we can improve the quality of
service in the computer classrooms.  We have used feedback in the past to
improve our services and facilities, and hope to use your feedback to
improve further.

  Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA).  Please take a moment to fill out the survey and try to be as
specific as possible. 

  The survey contains eleven sections which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

  If you have taught in multiple classrooms, please respond for each classroom
separately.  For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room.  This will allow us
to match your comments with the specific computer classroom.

  Thank you for your time and input.

                        Tim Leamy
                        Information Resources

*****  Computer Classroom Survey *****

1.  Which computer classroom did you teach in during the this quarter?
(Please check only one.  If you taught in multiple classroom, please
reply separately for each classroom.)
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

2. Please describe the reservation process.
  How did you make your reservation?  
    [] Email   [] Phone  [] WWW Form   
    [] Don't Know/Someone else did it    [] Other

  Were we able to accommodate your first request (both room and time)?  
    [] Yes   [] No   [] N/A

  Please rate the overall ease of scheduling (1 to 5, with 1 the best and
5 the worst).  []
  
  Please rate the Lab Manager assigned to your class (1 to 5, with 1 the
best and 5 the worst).  
  [] Knowledge                  [] Helpfulness
  [] Courtesy                   [] Responsiveness

  Do you have any additional comments regarding the reservation process?
  []

3.  Please describe the preparedness of the room for your class.
  Was the room cleared out and ready for your class?  [] Yes   [] No
  
  Did the Computer Room Consultant explain the "Class in Session" sign to
you and ask you which setting you preferred?  [] Yes [] No

  Do you have any additional comments regarding room preparedness?
  []

4. Please rate the physical room in the following areas.  (1 to 5, with 1
the best and 5 the worst) 
  [] Cleanliness                [] Lighting             
  [] Overhead projector         [] Room layout  
  [] Temperature                [] Sound                        

  Do you have any additional comments regarding the room?
  []

5. Please rate the computers in the following areas.  (1 to 5, with 1 the
best and 5 the worst)
  [] Speed                      [] Reliability          
  [] Software                   [] Usability
  [] Appropriateness for your needs
  
  Do you have any additional comments regarding the computers?
  []

6. Please rate the Computer Room Consultants in the following areas (1 to
5, with 1 the best and 5 the worst)
  [] Knowledge                  [] Helpfulness
  [] Courtesy                   [] Availability

  Do you have any additional comments regarding the Computer Room
Consultants?
  []

7. Which platform do you prefer for your classes?
  [] Mac                
  [] PC

  Would you be willing to use the platform other than your preferred
platform for your classes?
  [] Yes
  [] No

8.  How often did you use computers as part of your class?
  [] All the time (90-100%)
  [] Most of the time (61-89%)
  [] Half of the time (40-60%)
  [] Some of the time (0-39%)

9.  Was your class ever delayed or interrupted by ... 
  (please indicate the number of times each occurred)
  [] hardware/software failure
  [] AV/projection failure
  [] room not cleared out prior to class
  [] students entering the room during your class 
  [] a class held prior to yours running over its scheduled time
  [] Other [ ]

10. What can Lab Management do to make your teaching experience using
computer classrooms better? 
[]

11. Do you have any other comments about the computer classrooms.
[]

Thank you for your time and input.


                        Tim Leamy
                        Information Resources
                        tcleamy@ucdavis.edu

Question 2. Reservation Process

Reservation Method
 

	Num	Percentage
Email	10	50.0%
Phone	5	25.0%
WWW Form	1	5.0%
Don't Know/Someone else did it	4	20.0%
Other	0	0.0%

Accommodated first request
 

	Num	Percentage
Yes	14	70.0%
No	5	25.0%
N/A	1	5.0%

Average rating of overall ease of scheduling (1-5, with 1 the best): 2.1

Ratings of the Lab Manager (1-5, 1 the best)
 

Knowledge	1.3
Helpfulness	1.2
Courtesy	1.1
Responsiveness	1.1

Additional Comments

• very easy and helpful
• the schedule on the web was helpful in understnding what you all go through to assign a class and time
• reservation process went well although I was not informed that I would be charged for use of lab until after lab sessions
• simple and effective - what a great combination!
• Among my professional associations at UC Davis none as been more effective and efficient than my work with Peter Blando.   He has been and outstanding asset to my teaching efforts.  I would also like to thank Kay Macfarland and all the folks in AV for their help.
• Tim Leamy is a great consultant and works well with faculty to install  and maintain software for student use.

  Question 3. Preparedness of the room

Was the room cleared and ready?
 

	Num	Percentage
Yes	15	75.0%
No	5	25.0%

Did the CRC explain the class in session sign.
 

	Num	Percentage
Yes	6	30.0%
No	14	70.0%

Additional Comments

• Out of twenty class meetings twice the sign was not adjusted and the class times were not posted on the board
• at least half the time the lab was not cleared of students before I arrived  and I requested current users to leave if not associated with class
• The reason that I checked both Yes and No.  At Olson everything was ready to go.  At Shields the room was not ready and students had to be asked to leave.  This was not the fault of the attendant.  He found that the room reservation was in the computer but had not been entered on the "daily use sheet."  However  he handled the situation very well.

  Question 4. Physical Room

Ratings of the physical rooms (1-5, 1 the best)
 

Cleanliness	1.5
Lighting	1.7
Overhead projector	1.9
Room layout	2.3
Temperature	1.7
Sound	1.5

Additional Comments

• I realize 1154 Meyer is rarely used as a classroom  so the absence of a projector is understandable. However  it would have been helpful for  demo purposes.  Again  I realize 1154 Meyer is rarely used as a classroom  so the layout required some cramped quarters for the lecture/demonstration. I do like the 'bays' disposition of the computers  and  find it generally  more conducive to research  interaction and production  than the more traditional set-up where all computers are in rows...
• I ended up bringing my own projector which is brighter and has sharper resolution (27 Olson)
• Since there were only 12 in my class  I allowed other students to use the left (door) side of the room: I put out a note to that effect  and told them I would turn off the printer.  Even so  the clicking keyboards were mildly distracting.  In terms of the layout I was not able to catch students doing email while I was lecturing (27 Olson)
• The mechanism operating the roll down screen needs to be lubricated.  It squeaks. (27 Olson)
•  I really enjoyed the room.   need more board space visible when the screen is down. (1102 Hart)
• the student computer to projector layout took some getting used to  and I suspect made it harder for some of my students to focus-literally and figureatively on the lecture/demonstration. (1131 Meyer)

  Question 5. Computers

Ratings of the computers (1-5, 1 the best)
 

Speed	2.0
Reliability	2.1
Software	1.9
Usability	1.9
Appropriateness for needs	1.8

Additional Comments

• Through my fault  I did not inform lab management of the version of the software I was using because of the book I had ordered.  So there was a slight problem: the CD included in the book couldn't be used  and the students were on accasion confused (27 Olson)
• It would really be an enormous help to me if (a) we could get Microsoft Internet Explorer  as well as Netscape  installed on the 27 Olson machines   (b) you could increase the number of machines in open (non-classroom) labs that have MS Front Page 2000 installed  and (c) install Adobe Photoshop  at least in 27 Olson.  I CAN GET AS A GIFT FROM MICROSOFT AS MANY LICENSES AS YOU NEED TO COVER THE ADDITIONAL FRONT PAGE INSTALLATIONS. (27 Olson)
• a couple of them crashed -- we were only using power point.  They  were seeming a little sluggish  I am too spoilt with G3s (241 Olson)
•  need more storage space for multi-media projects.   Would have liked to do a Premiere  exercise but was concerned about storage requirements. (1102 Hart)
• The computers were slow and the 3.5 drives unreliable (1131 Meyer)
• The A drives NEED to be replaced (1131 Meyer)
• the absence of zip drives proved a challenge to the instructional module (Image Processing and an introduction to Photoshop. Also  on a related note  the network seemed unable to accommodate easily our moving files from 1154 (where images had been scanned onto the local machines... (1131 Meyer)
• Macs continue to crash with amazing frequency when taxed by a less  than fully adept user or when doing multi-media. Sigh. On a related note  the network seemed unable to accommodate easily our moving files from the machines  hooked up to scanners to other machines using the transfer folder (1154 Meyer)

  Question 6. Computer Room Consultants

Ratings of the Computer Room Consultants (1-5, 1 the best)
 

Knowledge	1.5
Helpfulness	1.4
Courtesy	1.4
Availability	1.3

Additional Comments

• always very helpfull....responded immediately to problems
• Overall  I find your staff to be great. Their patience and understanding is much appreciated!

Question 7.  Which platform do you prefer for your classes?

 

	Num	Percentage
Mac	3	15.0%
PC	13	65.0%

 Would you be willing to use the platform other than your preferred platform for your classes?

 

	Num	Percentage
Yes	9	45.0%
No	9	45.0%

Additional Comments

• No  I cannot because the software I use is only written for the PC platform
• No;  prefer MACs for graphic design programs but would like a PC with web design software (Dreamweaver/Flash)  to test cross platform compatibility

Question 8. How often did you use computers as part of your class?

Question 9. Class sessions interrupted by ...

There was one reported Other: One double scheduling problem on Wednesday of this week.

Question 10. What can Lab Management do to make your teaching experience using computer classrooms better?

• The room is quite noisy  I wonder if a lavalier mike or some other way of projecting sound would be useful - I found myself hoarse after each 2 hour session (27 Olson)
• Keep up the good work--I was particularly impressed by the dropoff/pickup class folder system.  In that regard  it would be nice to have an external access to those folders.
• Buy or otherwise obtain much better quality mousepads  and replace them more often.  And make it a REGULAR habit to clean the mouse with each workstation.
• Perhaps have orientations to rooms as early as possible in the fall quarter so  graduate students who are interested in using them will be aware of the vital  resource represented by computer rooms
• faster computers...  Other than that the whole procedure was a joy!
• they do a great job!
• as a visiting lecturer  I am very happy with the level of support for instruction using computers. If I join the permanent faculty  I look forward to working with you on ways to enhance multimedia instruction.
• I think the biggest problem I had this year was 3.5 drive problems and  slow computers.  All the other issues are minor and do not need action.
• Replace A drives

Question 11. Do you have any other comments about the computer classrooms.

• It was very nice to have the room available  and my consultant loaded some shareware for me that made the whole thing go very easily.  Thanks
• Thanks for a good job.
• I would like to have a video (VCR) projection capability back in 1102 Hart.
• overall thanks for your good work and coordinations!
• You have done a great job and are to be congratulated.   The rooms have never been better  nor the machines more reliable.
• Having Mac and PC OS in one room is quite helpful. Overall thanks for your good work and coordination! The facilities are  a terrific resource for multi-media/digital media education.

Overall the survey results seem very positive. Every ranking was between 1.5 and 2.0, so in general most clients are quite satisfied with the service they received. There are a few subjects which require more explanation.

• Room Layout

We have found that the various types of instruction (lecture, follow the leader, groupwork, etc.) work better with different layouts.  Lab Management periodically modifies a room layout trying to find a better compromise to meet most of the types of instruction.  However, it's quite difficult to develop a room that works well for all types of instruction.
• Computer Reliabilty

We experienced software difficulties with the new Apple iMacs.  We are continuing to investigate solutions but it appears those computer are just less stable then normal.  We also are staring to see increasing problems with floppy drives.  We plan to implement new procedures to test floppies more often.

Question #7 was intended to show how flexible faculty are in regards to platform.  The results show that roughly half of the instructors would be willing to use the other platform.  Those who would not most likely have software that only runs on one platform.

Question #9 shows the type of problems that instructor face.  It clearly shows that we need to improve the reliabilty of the hardware and software and do a better job of clearing out the rooms prior to classes.  The issue of students entering during a class is more difficult.  The CRCs do not know who is in a class, so it would be impossible to prevent them from entering.  The Enter/Stop/Yield signs by the doors should make it clear to students that they should not enter if they are not in the class, but obviously some students ignore the sign.  We will need to investigate other methods to address this problem.

Lab Management Response
Lab Management identified several issues in this survey which we plan to address during the next year.

• Microsoft Office 2000 (includes Frontpage) and Internet Explorer will be installed on all the PCs.
• Renovate 301A SurgeIV, inlcuding replacing the HVAC. (Summer 2000)
• Install MacOS 9.04.  Initial tests indicate it will help the Macintosh reliability problems. (Winter - Summer 2000)
• Replace the projectors with brighter models. (Starting Winter 2000, and will replace others slowly over next few years)

• We need to do a better job of clearing out the computer classrooms before a class.
• The computers are having reliabilty problems.  The floppy drives in some rooms are problematic.  We need to test them more frequently.
• We need better methods to discourage students from entering a class they are not enrolled in.  The signs by the doors may not be enough.

• Lab Management Student Survey (Winter 2000)
• Lab Management Faculty Survey (Fall 1999)
• Lab Management Faculty Survey (Spring 1999)
• Lab Management Student Survey (Spring 1999)
• Lab Management Student Survey (Fall 1998)
• Lab Management Faculty Survey (Winter 1998)
• Lab Management Student Survey (Winter 1998)
• Lab Management Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/faculty_s00.html Last reviewed: Thu, 18-Jul-2002 Last updated: June 30, 2000