Computer Lab Management would like to know how we can improve the
quality of service in the computer classrooms. We have used feedback in
the past to improve our services and facilities, and hope to use your
feedback to improve further.

Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA). Please take a moment to fill out the survey and try to be as
specific as possible. 

The survey contains nine questions which are listed below. To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

If you have taught in multiple classrooms, please respond for each classroom
separately. For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room. This will allow us
to match your comments with the specific computer classroom.

Thank you for your time and input.

Tim Leamy
Computer Lab Management
tcleamy@ucdavis.edu

***** Computer Classroom Survey *****

1. Which computer classroom did you teach in during the last quarter?
(Please check only one. If you taught in multiple classroom, please
reply separately for each classroom.)
[] 1 Olson [] 21 Olson [] 27 Olson 
[] 241 Olson [] 247 Olson [] 1102 Hart
[] 73 Hutchison [] 93 Hutchison [] 1131 Meyer
[] 1154 Meyer [] 163 Shields 

2. How long have you been teaching in the computer rooms?
[] First time
[] Less than a year
[] 1-3 years
[] More that three years

3. Please describe the preparedness of the room for your class.
Was the room cleared out and ready for your class? [] Yes [] No

Do you have any additional comments regarding room preparedness?
[ ]

4. Was your class ever delayed or interrupted by ... 
(please indicate the number of times each occurred)
[] hardware/software failure
[] AV/projection failure
[] room not cleared out prior to class
[] students entering the room during your class 
[] a class held prior to yours running over its scheduled time
[] a double scheduling (two classes scheduled for the same time)
[] Other [ ]

5. Please rate the computers in the following areas. (1 to 5, with 5 the
best and 1 the worst)
[] Speed [] Reliability 
[] Software [] Usability
[] Appropriateness for your needs

Do you have any additional comments regarding the computers?
[ ]

6. Please rate the Computer Room Consultants in the following areas (1 to
5, with 5 the best and 1 the worst)
[] Knowledge [] Helpfulness
[] Courtesy [] Availability

Were you able to find the Computer Room Consultant when you needed help?
[] Yes [] No

Do you have any additional comments regarding the Computer Room
Consultants?
[ ]

7. If you didn't teach in the same computer classroom last year, please
skip to #8. Otherwise, compare the teaching environment for this quarter
as compared to the last time you taught in the room. Is it:
[] better
[] worse
[] about the same
Please let us know why:
[ ] 

8. What can Computer Lab Management do to make your teaching experience
using computer classrooms better? 
[ ] 

9. Do you have any other comments about the computer classrooms.
[ ]

Thank you for your time and input.

Question 3.   Do you have any additional comments regarding room preparedness?

•  Please add mice to all computers, not just instructor computer... (247 Olson)
• having students waiting for print outs has become more of a problem. It is not unusual to find 5-10 students huddled around the printer waiting for their papers for 15 minutes or more. Perhaps have the printer queue go to a different room from 5 minutes before the beginning of class so they aren't waiting around after the time that the class was meant to start.
• The students--and sometimes the instructor--in the next class  REGULARLY started coming in before our class ended. This tends to be a  bigger problem in computer classes than in "regular" classes because  instructors and students are eager to get programs loaded and files  downloaded before classes start. Don't know what you can do about it, but  new instructors probably need to be told that traditionally the time  between classes is split evenly between the departing and entering classes.
• The lab consultants were always very attentive about alerting the students in the lab to the fact that a class was about to begin. This was very helpful.

Question 4. Was your class ever delayed or interrupted by ...

•  Power failure in the entire building

 Question 5.  Do you have any additional comments regarding the computers?

• I like the size of the laptops because they don't interfere with sight lines and because they're relatively quiet. The keyboards and mice are terrible. (247 Olson)
• They like to freeze up periodically. Word processing programs designed for different computer systems are seldom compatible (though I don't think the lab can do much about this).

Question 6.   Do you have any additional comments regarding the Computer Room Consultants?

• They're present when needed, but spend most of their time checking email, completing homework, and web-surfing.
• Someone was always willing to come down immediately and help. Thank you!
• I want to single out Joseph Harrington as an outstanding consultant. He anticipated any potential problems, always kept the instructor well-informed, and was a pleasure to work with.

Question 7.   Compare the teaching environment for this quarter as compared to the last time you taught in the room.

• 247 is the best room by far; best sight lines, reasonable size
• Slightly fewer problems with software and hardware
• I haven't noticed huge changes in terms of access or convenience (but then, I haven't been looking for changes either. . . )
• It's just fine, overall.

Question 8. What can Lab Management do to make your teaching experience better?

• add more RAM to laptops (247 Olson)
• don't let other students come into the classroom to use computers while teachers are running a course
• Nothing that I can think of that is within our means.
•  I'm happy with the way the classrooms work. The only thing that is a problem is mysterious computer freezes, sometimes because of student disk problems, but sometimes not.

Question 9. Do you have any other comments about the computer classrooms.

• In general, I am very pleased with the computer classrooms

Overall the survey respondents were happy with their computer classroom experiences.

There are mixed comments regarding 247 Olson. Faculty really like the size of the room and the size and quietness of the laptops.  However, they dislike the keyboard and touchpads on the laptops.  CLM will investigate options to retain small computer size while providing better mice and keyboards.

• Faculty Survey (Spring 2003)
• Faculty Survey (Fall 2002)
• Faculty Survey (Spring 2002)
• Student Survey #1 (Winter 2002)
• Student Survey #2 (Winter 2002)
• Student Survey #3 (Winter 2002)
• Faculty Survey (Fall 2001)
• Faculty Survey (Spring 2001)
• Student Survey (Winter 2001)
• Faculty Survey (Fall 2000)
• Duplex Printing (Summer 2000)
• Faculty Survey (Spring 2000)
• Student Survey (Spring 2000)
• Student Survey (Winter 2000)
• Faculty Survey (Fall 1999)
• Faculty Survey (Spring 1999)
• Student Survey (Spring 1999)
• Student Survey (Fall 1998)
• Faculty Survey (Winter 1998)
• Student Survey (Winter 1998)
• Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/faculty_f01.html   Last updated: February  12, 2004 Last reviewed: Thu, 12-Feb-2004