Lab Management would like to know how we can improve the quality of
service in the computer classrooms.  We have used feedback in the past to
improve our services, and hope to use your feedback to improve further. 

  Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA).  Please take a moment to fill out the survey and try to be as
specific as possible. 

  The survey contains eleven questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

  If you have taught in multiple classrooms, please respond for each classroom
separately.  For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room.  This will allow us
to match your comments with the specific computer classroom.

  Thank you for your time and input.

                        Tim Leamy
                        Information Resources

*****  Computer Classroom Survey *****

1.  Which computer classroom did you teach in during the last quarter?
(Please check only one.  If you taught in multiple classroom, please
reply separately for each classroom.)

[] 21 Olson             [] 27 Olson             [] 241 Olson
[] 247 Olson            [] 301A SurgeIV         [] 307 SurgeIV
[] 1131 Meyer           [] 1102 Hart            [] 163 Shields 
[] 1154 Meyer

2. Please describe the reservation process.
  How did you make your reservation?  
    [] Email   [] Phone  [] WWW Form   
    [] Don't Know/Someone else did it    [] Other

  Were we able to accommodate your first request (both room and time)?  
    [] Yes   [] No   [] N/A

  Please rate the overall ease of scheduling (1 to 5, with 1 the best and
5 the worst).  []
  
  Please rate the Lab Manager assigned to your class (1 to 5, with 1 the
best and 5 the worst).  []

  Do you have any additional comments regarding the reservation process?
  []

3.  Please describe the preparedness of the room for your class.
  Was the room cleared out and ready for your class?  [] Yes   [] No
  
  Did the Computer Room Consultant explain the "Class in Session" sign to
you and ask you which setting you preferred?  [] Yes [] No

  Do you have any additional comments regarding room preparedness?
[]

4. Please rate the physical room in the following areas.  (1 to 5, with 1
the best and 5 the worst) 

[] Cleanliness                  [] Lighting             
[] Overhead projector           [] Room layout  
[] Temperature                  [] Sound                        

  Do you have any additional comments regarding the room?
[]

5. Please rate the computers in the following areas.  (1 to 5, with 1 the
best and 5 the worst)

[] Speed                        [] Reliability          
[] Software                     [] Usability
[] Appropriateness for your needs
  
  Do you have any additional comments regarding the computers?
  []

6. Please rate the site attendants in the following areas (1 to 5, with 1
the best and 5 the worst) 

[] Knowledge                    [] Helpfulness
[] Courtesy                     [] Availability

  Do you have any additional comments regarding the site attendants?
  []

7. Last year Lab Management implemented new "Go/Yield/Stop" signs outside
the computer classrooms.  Which best matches your experience with the new
signs?
  [] The new signs work better.
  [] The new signs don't make much difference.
  [] The new signs don't work as well.
  [] I didn't teach last year so I really can't say.

8. What can Lab Management do to make your teaching experience using
computer classrooms better? 
[]

9.  There has been a large increase in the amount of printing in the
computer rooms.  Lab Management would like to reduce this printing to a
more reasonable level.  Please mark all possible solution you feel are
acceptable.
  [] Duplex printing.  (Printing on both sides of a piece of paper.)
  [] Per page charge for printing.  (For example, each page would cost 10
cents.)
  [] Per page charge for printing after a number of free pages.  (For
example, charge 10 cents a page after the first 250 pages.)
  [] Only allow a certain number of pages printed per quarter.  (For
example, users would be unable to print after 250 pages.) 
  [] Use a student fee to support printing
  [] Stop supporting printing by removing printers from computer rooms.

10.  Do you currently have a class web site?
  [] Yes   [] No

11. Do you have any other comments about the computer classrooms.
[]

Thank you for your time and input.

Question 2. Reservation Process

Reservation Method
 

	Num	Percentage
Email	11	37.9%
Phone	9	31.0%
WWW Form	0	0%
Don't Know/Someone else did it	8	27.6%
Other	1	3.4%

Accommodated first request
 

	Num	Percentage
Yes	19	65.5%
No	6	20.7%
N/A	4	13.8%

Average rated overall ease of scheduling (1-5, with 1 the best): 1.6

Average rated Lab Manager assigned to class (1-5, with 1 the best): 1.5

Additional Comments

• It seems to work well for the facilities available.
• I tend to plan far ahead in advance so I have not had a problem. I guess you should rely more heavily on instructors that have less time to plan in advance
• The easiest from the instructor's standpoint would be to know in real time what times were open  and to be able to confirm a reservation in real time.
• Making the reservation was easy.  I don't recall ever seeing a Lab Manager at 307 SurgeIV.
• Making the reservation was easy.  The Lab Manager was very helpful.
• it's simple, and Betty Lee is terrific.  She has saved my bacon a number of times by reminding me to reserve the lab, since we tend to reserve 1102 Hart a lot.  I also appreciate the e-mail that you send out each year letting me know it's ok to reserve for the upcoming year.

  Question 3. Preparedness of the room

Was the room cleared and ready?
 

	Num	Percentage
Yes	24	82.8%
No	2	6.9%

Did the SA explain the class in session sign.
 

	Num	Percentage
Yes	11	37.9%
No	14	48.3%

Additional Comments

• It was fine.
• Not necessary to explain "Class in Session" sign - been there before.
• make sure students not in class leave when the class starts if they were using it as an open lab setting.
• Many times computer labs are too hot
• I don't recall the Room Consultant explaining the "Class in Session" sign; I just flipped it over as necessary.
• At times  I believe the instructor before me was running overtime and was rude when I approached him to ask if he was finishing up.  I don't recall the Room Consultant explaining the "Class in Session" sign; I just flipped it over as necessary.

  Question 4. Physical Room

Ratings of the physical rooms (1-5, 1 the best)
 

Cleanliness	1.4
Lighting	1.7
Overhead projector	1.7
Room layout	2.5
Temperature	2.2
Sound	1.8

Additional Comments

• The room works quite well. My only very minor suggestion is with regard to the light switch being far away from the instructor. Sometimes I write on the board and work on the computer. (301A SurgeIV)
• Need to clean papers around printer ocassionally (27 Olson and 1131 Meyer)
• The instructor's computer should face the class so that the instructor can see if any of the students have questions. The room temperature was too warm and I was told the thermostat was not to be changed. There was no concern  however  with opening the door. This is a bit silly  since we were wasting all the heating energy. Also  it was not possible on rainy days and was noisier. (301A SurgeIV)
• Room layout: difficult to see all students and their screens from a given location in the room.  Perhaps need to face computers all in the same direction. (27 Olson)
• Lab tends to get too warm in the afternoon. New sound absorbing tiles work too well  and often it is difficult to hear students questions  especially from the back row. (1102 Hart)
• The room felt very cramped and uncomfortable  epecially at night when it was raining.  It would be nice to have an area to store backpacks and coats. (307 SurgeIV)
• The accoustics  in 241 are terrible. Students on one side of the classroom can't hear students on other side. Would be best to have a configuration similar to 247; laptops would especially improve communication between students. 247 can do without laptops but 241 should help minimize distance between students and ability of students to see and interact with each other. (241 Olson)

  Question 5. Computers

Ratings of the computers (1-5, 1 the best)
 

Speed	2.0
Reliability	1.7
Software	1.6
Usability	1.4
Appropriateness for needs	1.6

Additional Comments

• Things have improved greatly! (307 SurgeIV)
• For the needs that I have  even though the machines are not top of the line  they have worked quite well. I value reliability over performance. Due to the nature of the software that I use  this has not been a problem. However  I can envision that some faculty might require more resource intensive software for which the actual equipment is probably a little bit obsolete. (301A SurgeIV)
• Director 7 would be nice (1102 Hart)
• New G3's are great! But  the way the systems are configured  they crash an awful lot. With much of the system resources removed for ease of maintainance  and the software used to sign on and restore the systems to their default settings  I think the machines are suffering from extension/control panel conflicts or incompatibilities. For example  the software used to drive the M.O. devices is very old  and is not compatible under OS 8 (as stated from the manufacturer). Items in the Apple Menu are quite messy as well. A better job of organizing this area would help. Software needs to be patched in some cases. I use MiniCAD in my class  and the current version in Hart is 6.0.1. There is a patch to up this to version 6.0.4  which solves some program problems. Applications could be better organized and kept in one area as well. Why do some programs live in the "Classes" folder  and why is Daedeus just thrown in loose in the root directory. It would be easier for people to find the applications if they were all in one central area  each in their own folder with their needed resources  with an alias in the Apple Menu (some applications have a presence in the Apple Menu  but not all of them). (1102 Hart)

  Question 6. Site Attendants

Ratings of the Site Attendants(1-5, 1 the best)
 

Knowledge	1.5
Helpfulness	1.3
Courtesy	1.2
Availability	1.2

Additional Comments

• I have had little interaction with lab attendants but they have always been corteous and helpful when needed.
• nice  helpful  concerned  pleasant
• Did not really deal with them in terms of computers  although  personally they were nice.
• Lab attendants are great. They're always very helpful and available.
• The site attendant was non-existent.
• Quality uneven. Adrian is excellent

Question 7.  Effectiveness of new "Go/Yield/Stop" signs

Question 8. What can Lab Management do to make your teaching experience better?

• I'd like a central switch with which to be able to turn off monitors.
• I found the room very congested when all stations were being used; I wasn't able to circulate easily among the students to help them
• I am quite happy with Lab Management. Should something occur to me  I will be sure to communicate it.
• Put a smaller version of the Go/Yield/Stop signs on the entrance door of the lab. Too many students still come right into the lab even when the sign is set to Stop. There seems to be a misunderstanding with the signs. Where they are located  people often think the back area with the iMacs is marked as Go/Yield/Stop  and not the lab itself. Since you do have the iMacs now  how about removing Telnet from the lab. The G3's should really be reserved for better use than having people using them for email  which happens quite often.
• be available when needed
• Everything is fine
• Maybe help remind students who are not in the class that "Class in Session -- Do not enter" means "NO  you may not just come in a quickly print out a document".  The instructor needn't be the one to remind students that there are computers for printing in the printer room.

 Question 9.   Possible solutions to reduce printing

Question 10.  Do you currently have a class web site?

Question 11. Do you have any other comments about the computer classrooms.

• Printing is a difficult problem.
• I have had a very positive experience in the two years I have used the lab. I have never had to cancel a class or alter its contents due to technical problems. The new projector in 301A Surge IV is a very welcome addition.
• Now that you mention printing... I can see how this is a big problem. My problem sets  mathematical reviews  handouts  etc are all available on the web and students tend to print them on campus printers. The natural solution would be to open accounts for students and charge per copy.
•  Although I understand the need to keep expense and waste to a minimum  I try to get graphic design students to print more so they can really see what they are doing. Anything that would make printing difficult would be a real step back.  Thanks for everything this year.
• 1102 Hart is greatly improved from three years ago when applications were launched over the network  and overall  it's a very fine facility. By addressing the little details  the lab could be world class.
• Keep the good work!

• Room Layouts

Lab Managment is always trying to improve the layout of the computer rooms.  However, some of the rooms present difficult problems.  For example, 163 Shields averaged a score of 4.0.  However, it has two large pillars in the rooms which cannot be removed.  The layout of 163 Shields in not good, but unfortuately it can't be improved.
Lab Management will continue to refine the layouts in all the rooms to try to improve them for teaching.
• Room Temperature

Over the past year we have experienced temperature problems in a number of classrooms.  We have made fans available as a temporary solution. For the long term we will work with Physical Plant to improve the HVAC capabilities in the computer rooms.  Lab Management is also planning on updating the problematic HVAC in 301A SurgeIV next summer.

• Lab Management Student Survey (Spring 1999)
• Lab Management Student Survey (Fall 1998)
• Lab Management Faculty Survey (Winter 1998)
• Lab Management Student Survey (Winter 1998)
• Lab Management Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/faculty_s99/ Last reviewed: Thu, 18-Jul-2002 Last updated: May 28, 1999