Computer Lab Management would like to know how we can improve the
quality of service in the computer classrooms.  We have used feedback in
the past to improve our services and facilities, and hope to use your
feedback to improve further.

  Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA).  Please take a moment to fill out the survey and try to be as
specific as possible. 

  The survey contains ten questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

  If you have taught in multiple classrooms, please respond for each classroom
separately.  For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room.  This will allow us
to match your comments with the specific computer classroom.

  Thank you for your time and input.

                        Tim Leamy
                        Computer Lab Management
                        tcleamy@ucdavis.edu

*****  Computer Classroom Survey *****

1.  Which computer classroom did you teach in during the this quarter?
(Please check only one.  If you taught in multiple classroom, please
reply separately for each classroom.)
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

2.  How long have you been teaching in the computer rooms?
  [] First time
  [] Less than a year
  [] 1-3 years
  [] More that three years

3.  Please describe the preparedness of the room for your class.
  Was the room cleared out and ready for your class?  [] Yes   [] No
  
  Did the Computer Room Consultant explain the "Class in Session" sign to
you and ask you which setting you preferred?  [] Yes [] No

  Do you have any additional comments regarding room preparedness?
  [             ]

4.  Was your class ever delayed or interrupted by ... 
  (please indicate the number of times each occurred)
  [] hardware/software failure
  [] AV/projection failure
  [] room not cleared out prior to class
  [] students entering the room during your class 
  [] a class held prior to yours running over its scheduled time
  [] a double scheduling (two classes scheduled for the same time)
  [] Other [            ]

5. Please rate the computers in the following areas.  (1 to 5, with 5 the
best and 1 the worst)
  [] Speed                      [] Reliability          
  [] Software                   [] Usability
  [] Appropriateness for your needs
  
  Do you have any additional comments regarding the computers?
  [  ]

6. Please rate the Computer Room Consultants in the following areas (1 to
5, with 5 the best and 1 the worst)
  [] Knowledge                  [] Helpfulness
  [] Courtesy                   [] Availability

  Were you able to find the Computer Room Consultant when you needed help?
  [] Yes      [] No

  Do you have any additional comments regarding the Computer Room
Consultants?
  [   ]

7. If you didn't teach in the same computer classroom last year, please
skip to #8.  Otherwise, compare the teaching environment for this quarter
as compared to the last time you taught in the room.  Is it:
  [] better
  [] worse
  [] about the same.
Please let us know why:
  [           ]  

8. Computer Lab Management recently implemented double-sided printing and
instituted a printing charge for every sheet used in excess of 200 sheets. 
We would like to know the impact on instruction regarding the changes:

  Double-sided printing
    [] no noticeable impact
    [] improved printing times
    [] received double-sided papers from students that should have been 
       single sided
    [] received complaints from students
    Please give us any additional comments and/or observations regarding
    double-sided printing:
    [           ]

  Charging for printing
    [] no noticeable impact
    [] students requested more pre-printed materials
    [] students requested less paper intensive electronic documents
    [] received complaints from students
    Please give us any additional comments and/or observations regarding 
    print charging:
    [           ]  

9. What can Computer Lab Management do to make your teaching experience
using computer classrooms better?  
[               ]  

10. Do you have any other comments about the computer classrooms.
[               ]

Thank you for your time and input.

Question 2. How long have you been teaching in the computer classrooms?

	Num	Percentage
First time	6	33.3%
Less than one year	0	0%
One to three years	6	33.3%
More than three years	6	33.3%

  Question 3. Preparedness of the room

Was the room cleared and ready?
 

	Num	Percentage
Yes	14	77.8%
No	4	22.2%

Did the CRC explain the class in session sign.
 

	Num	Percentage
Yes	3	16.7%
No	15	83.3%

Additional Comments

• all ok
• I have no problem clearing people out when it is time for my classes.
• Great to be able to use the computer lab.
• occasional trouble getting other users from before my class to get out
• I should have said something but the last class seemed to roll over into my lab hours. I worked one on one with the students from my class and it was aggravating to have excess talking and activity while I was trying to explain the material. 
• we had to start late due to people being in the room
• the CRC was very inattentive  

Question 4. Class sessions interrupted by ...

Others:

• someone was cleaning the computers with harsh smelling chemicals while I was holding my lab hours

Question 5. Computers

Ratings of the computers (1-5, 5 the best)
 

Speed	4.4
Reliability	4.4
Software	4.6
Usability	4.8
Appropriateness for needs	4.8

Additional Comments

• it's wonderful that we have this number of computers available 
• everything worked
• funky arrangement - but it is a funky space. (163 Shields) 

  Question 6. Computer Room Consultants

Ratings of the Computer Room Consultants (1-5, 5 the best)
 

Knowledge	4.0
Helpfulness	4.0
Courtesy	3.8
Availability	3.9

Were you able to find the Computer Room Consultant when you needed help?

	Num	Percentage
Yes	11	61.1%
No	4	22.2%

Additional Comments

• the consultants were not much better prepared than I was 
• I have not been personally in the room most of the time the TA was and he is gone 
• communicated prior to class but the person wasn't there to help during class and we ran into several problems.
• They are very good at scheduling classes the same day over the phone.
• It was my fault I didn't say something 
• did not need to use them in this lab to clear space since it is large and I was teaching a small lab group 

Question 7. Comparison of teaching environment of this quarter versus last time teaching in the room.

 

	Num	Percentage
Better	1	5.6%
Worse	0	0%
About the same	6	33.3%

Better

• The remodel was complete and worked like I had anticipated (301A SurgeIV)

About the same

• No problems.
• Everything has always gone well for us. Thank you. 
• always excellent 

Question 8.  Impact on instruction of printing changes

Double sided printing:

	Number of responses	Percentage
no noticeable impact	12	66.7%
improved printing times	0	0%
received double-sided papers from students that should have been single sided	1	5.6%
received complaints from students	2	11.1%

Comments:

• Makes grading more difficult 
• takes longer to print causing a student back-up 

Charging for printing:

	Number of responses	Percentage
no noticeable impact	12	66.7%
students requested more pre-printed materials	0	0%
students requested less paper intensive electronic documents	1	5.6%
received complaints from students	1	5.6%

Comments:

• Students more likely to do things correctly the first time 

Question 9. What can Lab Management do to make your teaching experience better?

• Could we have the following: 1) a place (second white board -- perhaps at the back of the room) for classroom schedule and announcement to be posted. I use the board extensively and there are always notes on the board that should be saved for later classes -- this diminishes my ability to use the board effectively. Even if I rewrite the information someplace else. 2) a hook (or electronic screen ) to put the string on the screen up out of the way -- it is really in my way when it hangs down over the board when I am trying to write and it doesn't always stay up if I carefully lay it on the top edge of the whiteboard. (301A SurgeIV)
• I really need a consultant to be present (1131 Meyer)
• Have a partition down the center of the classroom so I can have a class half the size without taking up the entire room. (27 Olson)
• Can we provide a message that pops up on the computer when students try to open something in a pickup folder e.g. "Drag this document to the desktop or to your disk before you try to open it." Students seem to have a hard time remembering to do this (1102 Hart)
• clear them out earlier
• hire better CRCs  

Question 10. Do you have any other comments about the computer classrooms.

• The same class was repeated 5 times. Some days were easier than others. The main hardware problem was printer related and the consultant needed to call in help. 
• appreciate all of the assistance provided by Tim Leamy and the lab assistants 
• 1)overall it is a great room to teach in now. 2)great advantage would be for the instructors to have the ability to write to their directory from there office. I often need to place large files in my directory and they are often not ready much before class. It would save me a lot of consternation if I could transfer them directly. I am currently either needing to burn a CD (waste of most of a CD) asking Tim to but them up - but this requires me to be faster than I often am or to e-mail them to myself -- not always reliable with Gecko mail. 
• No--it was a pretty good experience this quarter.
• very crowded and awkward to hold class in (163 Shields)

Question #3 shows we need to work on room preparedness. While the rooms were cleared most of the time, the CRC did not explain the class in session sign very often.

Question #4 shows we still need to work towards reducing class interruptions.  We need to do a better job clearing out the computer classroom and preventing students from entering a class in session.

The overall computer rating was very good.  Each measure was 4.4 or higher on a scale of 5.

The overall ratings of the CRCs were good.  Each measure was 3.8 or higher on a scale of 5.  However, the comments and detailed results show that the rating are inconsistent among CRCs.  This may be a training issue.

Question #7 shows that the renovation of 301A SurgeIV made it a better teaching room.  Other than that there was not much change.

Question #8 shows that the double-sided and print charging did not have much effect on faculty.

We are contacting the faculty to determine what changes we can make to address the suggestions from questions #9 and 10.

• We have implemented a FTP service so faculty can access the PC class folders from their offices. (There already is a process to access Mac class folders remotely).
• We are looking into making the requested renovations in 301A SurgeIV
• We do not think we can install a partition in 27 Olson or do much with 163 Shields.

• Faculty Survey (Spring 2001)
• Student Survey (Winter 2001)
• Faculty Survey (Fall 2000)
• Duplex Printing (Summer 2000)
• Faculty Survey (Spring 2000)
• Student Survey (Spring 2000)
• Student Survey (Winter 2000)
• Faculty Survey (Fall 1999)
• Faculty Survey (Spring 1999)
• Student Survey (Spring 1999)
• Student Survey (Fall 1998)
• Faculty Survey (Winter 1998)
• Student Survey (Winter 1998)
• Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/faculty_f01.html Last reviewed: Thu, 18-Jul-2002 Last updated: January 17, 2002