Faculty Survey - Fall 2001

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Survey Text

On 12/17/2001 Lab Management sent the following survey to faculty who had taught in the computer rooms during Fall 2001.
Computer Lab Management would like to know how we can improve the
quality of service in the computer classrooms.  We have used feedback in
the past to improve our services and facilities, and hope to use your
feedback to improve further.

  Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA).  Please take a moment to fill out the survey and try to be as
specific as possible. 

  The survey contains ten questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

  If you have taught in multiple classrooms, please respond for each classroom
separately.  For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room.  This will allow us
to match your comments with the specific computer classroom.

  Thank you for your time and input.

                        Tim Leamy
                        Computer Lab Management
                        tcleamy@ucdavis.edu

*****  Computer Classroom Survey *****

1.  Which computer classroom did you teach in during the this quarter?
(Please check only one.  If you taught in multiple classroom, please
reply separately for each classroom.)
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

2.  How long have you been teaching in the computer rooms?
  [] First time
  [] Less than a year
  [] 1-3 years
  [] More that three years

3.  Please describe the preparedness of the room for your class.
  Was the room cleared out and ready for your class?  [] Yes   [] No
  
  Did the Computer Room Consultant explain the "Class in Session" sign to
you and ask you which setting you preferred?  [] Yes [] No

  Do you have any additional comments regarding room preparedness?
  [             ]

4.  Was your class ever delayed or interrupted by ... 
  (please indicate the number of times each occurred)
  [] hardware/software failure
  [] AV/projection failure
  [] room not cleared out prior to class
  [] students entering the room during your class 
  [] a class held prior to yours running over its scheduled time
  [] a double scheduling (two classes scheduled for the same time)
  [] Other [            ]

5. Please rate the computers in the following areas.  (1 to 5, with 5 the
best and 1 the worst)
  [] Speed                      [] Reliability          
  [] Software                   [] Usability
  [] Appropriateness for your needs
  
  Do you have any additional comments regarding the computers?
  [  ]

6. Please rate the Computer Room Consultants in the following areas (1 to
5, with 5 the best and 1 the worst)
  [] Knowledge                  [] Helpfulness
  [] Courtesy                   [] Availability

  Were you able to find the Computer Room Consultant when you needed help?
  [] Yes      [] No

  Do you have any additional comments regarding the Computer Room
Consultants?
  [   ]

7. If you didn't teach in the same computer classroom last year, please
skip to #8.  Otherwise, compare the teaching environment for this quarter
as compared to the last time you taught in the room.  Is it:
  [] better
  [] worse
  [] about the same.
Please let us know why:
  [           ]  

8. Computer Lab Management recently implemented double-sided printing and
instituted a printing charge for every sheet used in excess of 200 sheets. 
We would like to know the impact on instruction regarding the changes:

  Double-sided printing
    [] no noticeable impact
    [] improved printing times
    [] received double-sided papers from students that should have been 
       single sided
    [] received complaints from students
    Please give us any additional comments and/or observations regarding
    double-sided printing:
    [           ]

  Charging for printing
    [] no noticeable impact
    [] students requested more pre-printed materials
    [] students requested less paper intensive electronic documents
    [] received complaints from students
    Please give us any additional comments and/or observations regarding 
    print charging:
    [           ]  

9. What can Computer Lab Management do to make your teaching experience
using computer classrooms better?  
[               ]  

10. Do you have any other comments about the computer classrooms.
[               ]

Thank you for your time and input.

Survey Results

There were 18 responses.

Question 2. How long have you been teaching in the computer classrooms?

  Num Percentage
First time 6 33.3%
Less than one year 0 0%
One to three years 6 33.3%
More than three years 6 33.3%

  Question 3. Preparedness of the room

Was the room cleared and ready?
 
  Num Percentage
Yes 14 77.8%
No 4 22.2%

Did the CRC explain the class in session sign.
 
  Num Percentage
Yes 3 16.7%
No 15 83.3%

Additional Comments

Question 4. Class sessions interrupted by ...

Number of instructors reporting problem Percentage
hardware/software failure 3 16.7%
AV/projection failure 2 11.1%
room not cleared out prior to class 4 22.2%
students entering room during your class 5 27.8%
a class prior to yours running over its scheduled time 1 5.6%
a double scheduling (two classes scheduled for the same time) 0 0%

Others:

Question 5. Computers

Ratings of the computers (1-5, 5 the best)
 
Speed 4.4
Reliability 4.4
Software 4.6
Usability 4.8
Appropriateness for needs 4.8

Additional Comments

  Question 6. Computer Room Consultants

Ratings of the Computer Room Consultants (1-5, 5 the best)
 
Knowledge 4.0
Helpfulness 4.0
Courtesy 3.8
Availability 3.9

Were you able to find the Computer Room Consultant when you needed help?
  Num Percentage
Yes 11 61.1%
No 4 22.2%

Additional Comments

Question 7. Comparison of teaching environment of this quarter versus last time teaching in the room.

 
  Num Percentage
Better 1 5.6%
Worse 0 0%
About the same 6 33.3%

Better

About the same

Question 8.  Impact on instruction of printing changes

Double sided printing:

  Number of responses Percentage
no noticeable impact 12 66.7%
improved printing times 0 0%
received double-sided papers from students that should have been single sided 1 5.6%
received complaints from students 2 11.1%

Comments:

Charging for printing:

  Number of responses Percentage
no noticeable impact 12 66.7%
students requested more pre-printed materials 0 0%
students requested less paper intensive electronic documents 1 5.6%
received complaints from students 1 5.6%

Comments:

Question 9. What can Lab Management do to make your teaching experience better?

Question 10. Do you have any other comments about the computer classrooms.


Survey Interpretation

Question #3 shows we need to work on room preparedness. While the rooms were cleared most of the time, the CRC did not explain the class in session sign very often.

Question #4 shows we still need to work towards reducing class interruptions.  We need to do a better job clearing out the computer classroom and preventing students from entering a class in session.

The overall computer rating was very good.  Each measure was 4.4 or higher on a scale of 5.

The overall ratings of the CRCs were good.  Each measure was 3.8 or higher on a scale of 5.  However, the comments and detailed results show that the rating are inconsistent among CRCs.  This may be a training issue.

Question #7 shows that the renovation of 301A SurgeIV made it a better teaching room.  Other than that there was not much change.

Question #8 shows that the double-sided and print charging did not have much effect on faculty.

We are contacting the faculty to determine what changes we can make to address the suggestions from questions #9 and 10.


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Comments: tcleamy@ucdavis.edu
URL: http://lm.ucdavis.edu/pubs/survey/faculty_f01.html Last reviewed: Thu, 18-Jul-2002

Last updated: January 17, 2002