Lab Management is constantly trying to refine and improve the campus
computer rooms.  We would like your input to determine what changes you
feel would improve our services.

  Your name was selected by a random sample of all computer room users. 
As a result, your responses to this survey represent many users.  Please
reply to this survey so that your views will be properly represented. 

  The survey contains 12 questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is a space for comments at the end of the
survey.

Thank you for your time and input.

                        Tim Leamy
                        Information Resources
                        tcleamy@ucdavis.edu

*****  Computer Room Survey *****


1.  Which computer rooms did you use during last quarter?  
(Choose all that apply)
[] MU Station           [] TB114                [] 301B SurgeIV
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

2.  Which computer room did you use the most during last quarter?
(Choose only one)
[] MU Station           [] TB114                [] 301B SurgeIV
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

3.  Please rate the ease of finding an available computer on campus to
use.
  [] Easy               
  [] Sometimes easy
  [] Moderately difficult
  [] Difficult          
  [] Extremely difficult

4. Please rate the Computer Room Consultants in the following areas (1 to
5, with 1 the best and 5 the worst)
[] Computer Knowledge           [] Helpfulness
[] Courtesy                     [] Availability

5. Please rate the knowledge of the Computer Room Consultants in the
following areas (1 to 5, with 1 the best and 5 the worst)
[] Email                        [] Network Programs
[] Printing                     [] Micosoft Office
[] General Windows Programs     [] General Mac Programs

6. What type of questions have you asked the Computer Room Consultants?
[] Email                        [] Network Programs
[] Printing                     [] Microsoft Office
[] Computer crashed             [] Where is the bathroom, etc.
[] Other []

7. Do you have any other comments about the Computer Room Consultants?
[]

8. Please rate the general cleanliness of the computer room
(1 to 5, with 1 the best and 5 the worst)
  []

9.  Which of these items will improve service to you in the computer
rooms?  Please rank the THREE most important by placing 1, 2 or 3 in the
brackets provided, using 1 for the most important.
  []  More computers
  []  More staff
  []  Better trained staff
  []  Newer equipment
  []  Open later hours (after midnight)
  []  More quick or print-only stations
  []  More open use time (i.e. no classes in session)
  []  More centrally located computer rooms
  []  Other (please describe): []

10.  How long do you wait in line on average?
  [] No line, so I don't have to wait
  [] 1-5 minutes
  [] 5-10 minutes
  [] 10-15 minutes
  [] 15-30 minutes
  [] Over 30 minutes

11.  Is there any additional software that you feel should be loaded on
the computers?
  []

12.  If there was one thing that we should do better, what would it be?  
  []

Thank you for your time and input.

Questions 1 and 2:

	Total number who used	Percentage	Number who used most commonly	Percentage
The Station (177 MU)	173	65.3%	59	22.3%
1102 Hart	120	45.3%	50	18.9%
TB114	95	35.8%	27	10.2%
163 Shields	101	38.1%	25	9.4%
301A SurgeIV	87	32.8%	24	9.1%
301B SurgeIV	83	31.3%	18	6.8%
1154 Meyer	31	11.7%	14	5.3%
21 Olson	75	28.3%	12	4.5%
1131 Meyer	39	14.7%	12	4.5%
27 Olson	74	27.9%	10	3.8%
1 Olson	55	20.8%	7	2.6%
241 Olson	21	7.9%	3	1.1%
247 Olson	17	6.4%	1	0.4%

Question 3:

	Ease of finding free computer to use
Easy	25	9.4%
Sometimes easy	113	42.6%
Moderately difficult	80	30.2%
Difficult	33	12.5%
Extremely difficult	10	3.8%

Questions 4 and 5: Rate the CRC on ...

Computer Knowledge	2.4
Helpfulness	2.4
Courtesy	2.4
Availabilty	2.4
Email	2.2
Network Programs	2.3
Printing	2.3
Microsoft Office	2.4
General Windows Programs	2.2
General Mac Programs	2.3

Question 6:  Type of questions asked.

	Number	Percentage
Email	62	23.4%
Network Programs	75	28.3%
Printing	119	44.9%
Microsoft Office	48	18.1%
Computer crashed	116	43.8%
Where is the bathroom, etc.	21	7.9%
Other	58	21.9%

Question 7: Other comments on the CRCs

• They are gennerally a bunch of pills and just sit and do homework I don't really need much help in the lab but I've seen them give non-computer literate us ers a real hard time
• There needs to be more than one at each lab not one consultant for two labs that are adjacent
• I have been helped in a courteous and efficient manner
• I did not interact with the consultants
• Always available and helpful very knowledgeable
• They are generally helpful.
• They do not seem to be interested in their work. They seem bored and unhappy to be there.
• I rarely need help from them but they seem to be very willing to help
• Not much comment to give since I often don't have any problems or >questio ns using the computers. That is why I didn't indicate ratings for the previous questions
• Yes many of the Computer Room Consultants are extremely unprofessional whe n it comes to customer service nor do they expect any kind of computer knowledg e from the user when it comes to providing services. That is they basically ass ume that you are ignorant about computer in general and thus vocalize in a disrespectful manner. I am a CS minor and have been suprise by how little the consu ltants know.
• They don't look available/willing to help. It's as if they get paid to surf the web
• I was actually interested in becoming one myself.
• There are a wide range of consultants overall they are nice but there are some that don't know what they are doing.
• nope never really spoke to any of them
• Some of them do not want to bothered are rude
• overally pretty friendly and helpful- it's a good thing that they're readil y available for students.
• No other questions I can go without them.
• They seem to perofrm their jobs at or above adequate levels
• They don't have much to do. They have easy job.
• i'm pretty sure they're helpful
• Don't disappear for so long and keep the staples filled
• The number of consultants seems adequate.
• the hart hall consultants were all very nice helpful and knowledgeable
• They seem to be doing a great job.
• I don't really come in contact with them often enought to make a valid asse ssment
• They seem sufficient to me since I don't have any questions
• Usually real nice people
• They are often loud and it is difficult to concentrate when you work in the same room as them
• They are very friendly and always willing to help
• overall very helpful
• They are not verycourteous. Most responses are short. It feels like I'm putting them out to get help. Most of the time (especially for mac programs) the y do not know the answer and just re-boot the computer.
• we need more computer stations especially in the MU
• they basically sit there and talk to each other and aren't really helping. I asked one consultant a question about using excel and he didn't know the answ er. Instead of admitting it he "pretended" to answer the question by confusing me with irelevant infor. I know it was irelevant because I later asked my frie nd who is an engineer and an expert in excel. Therefore I am positive that I a m not randomly accusing your staff of purposely confusing me.
• Generally they are very helpful and can usually solve a problem
• I did not speak to any of the computer room consultants.
• I am impressed with the friendliness of their service. They always make me feel very welcome. I want to thank them for their courtesy kindness and help.
• more girl CRCs
• In general most consultants know what they are doing and therefor are very helpful.

2.1    (On scale of 1-5 with 1 the best)

Question 10:  Length of wait in line to use a computer

	Number	Percentage
No line	29	10.9%
1-5 min	46	17.4%
5-10 min	86	32.5%
10-15	72	27.2%
15-30	25	9.4%
Over 30 min	5	1.9%

Question 11: Additional software needed

• Novell for people intersted in networking
• Macromdedia Flash version 4 (Version 3 is used now in Heart) and Real Networ ks Real player. Also photoshop 5.5.
• Yes Autocad 2000 Office 2000 Professional Exceed (latest version) Visio Enterprise Oracle Windows 2000 Professional Mathcad 8 Front Page Linux Win dows NT (make it dual bootable) etc.
• adobe photoshop
• Adobe Suite Macromedia Suite
• Mathematica C programming IDE Foreign language capability (epecially for Asian language characters.) and MP3 players
• Mathematica Unreal Tournament
• Yes Microsoft Word could be equipped to do a Spanish grammer check in addit ion to the spell check that is already available.
• powerpoint exceed
• Some graphic editing program (GraphicConverter for Mac is a good one if you can't afford Photoshop and AOL Instant Messenger
• I would love to see access on more computers. Also you might want more scanners the lines for those computers can get kind of long.
• Internet Explorer for PCs
• Excced Language Translator such as NJstar Communicator and Linux.
• just the shortcuts to MS Office programs you have to find the files on the harddrive yourself
• I'm not sure that all of the computers on campus have the NJStar WP softare installed on them so I always go to Shields or Olson to use this software and t hese classrooms sometimes are reserved by classes making it hard for me get acce ss when I need it most.
• No I don't think so.
• Asian Language reader
• chatting stuff-mirc and maybe icq
• multilanguage support
• photoshop and illustrater on all campus computers not jus the ones in hart and myer
• Linux Flash
• endnote data presentation graphics
• All of the software available is adequate. Microsoft Office is definitely the most useful.
• photoshop illustrator
• maybe different online services i.e. America Online Prodigy Compuserve etc. To allow people to access programs that they may forward school information to.
• I think that you should have real player and aol instant messenger loaded onto the computers
• napster and mp3
• matlab would be nice..but not really needed
• Stats programs
• Napster... hahahaha
• Statview on more computers please
• IE Explorer because netscape sucks!
• microsoft outlook for email instead of just isun
• better email service
• get windows 98 computers theyre easier to use than macs
• Pagemaker and photoshop
• quark express on a PC
• Yes MAC Programs such as Photoshop Illustrator and Vector Works!!!
• Lotus wordpro
• photoshop miniCAD autoCAD quark xpress vector works etc.
• yes put back EXCEED!!!
• windows 98 appleworks
• pagemaker illustrator photoshop
• More tech software for design and graphics more email stations would be eve n better since most people just check email.
• Yes Newer version of browser
• none known
• Microsoft Publisher

• more machines
• Have equipment that is compatible all over campus that way I can use any lab not just specific ones...ie zip drives or for the media stuff have it be the same accross the board so I don't have to keep converting shit or maybe give me more space to store files.
• Make sure that all computers are running properly I had 3 crashes for the past 2 weeks
• to have more computer ready in the shield library
• Higher Print Quota
• Buy larger monitors and better mice. i.e. 19 inch or greater size and infared mice.
• Advertise about the labs especially to freshman this can be done by sending a general e-mail to every student and have the labs open 24 hours a day for 7 da ys a week even on holidays they should be open.
• More fonts in design labs
• more pcs. i don't like having to use macs imacs or goddamn powerbooks. there is a disproportionate number of pcs to macs. fix that. otherwise i do every thing at home. get burners for pcs and scanners for pcs as well.
• Make sure that there is somewhere where everyone can go to use a computer at all times
• maybe more chairs pay attention that groups use group computers
• More available computers enforce the 15 minute rule for stand-up computers (especially in the MU
• If possible please having more computer rooms.
• I'm a TA and I constantly get interrupted by students coming into my clas sroom even though there is a huge DO NOT ENTER sign... anything you can do to help the interruption would be great.
• Good job.
• get more computers make them accessible late at night get more > friendly and knokwledgeable staff
• Do some training classes in Meyer Media Lab.
• Need more printers and more newer computers. Also buy more PCs than Macs.
• The air conditioning in TB 114 doesn't always work. It is often too hot in TB 114.
• Have more computers avaliable. During the day I can rarely get on a comput er without a 20-30 minute wait.
• Please shorten the lines
• Instructional classes for new students
• Enforce time limits when there are people waiting in line.
• Customer Service.
• Bigger computer lab at MU
• I don't think that there is anything wrong with the Computer Room Consultants just a lack of available computers.
• be more familiar with the multimedia computer equipment at Meyer so that que stions can be answered when problems arise.
• Later hours
• better consultants.
• more printers so we don't have to wait for so long to get our things print ed out.
• you guys need more printers!!!
• you're doing a good enough job-keep it up
• ensure that all equipments in the lab including the staplers and the hole punchers to be in working condition.
• you are doing good
• I don't know
• The computer labs are run efficiently.
• Have extended open-hours for computer labs
• have tissue and monitor cleaning stuff available to clean monitors
• I think one of the main problems is that the printers are always jam packed . There have been times when I have had to wait 45 minutes for the printer to pr int something. More and faster computers and printers.
• Have more scanners avalible for students other then just having one >scanne r in the Hart Hall
• maybe limit more computers to be used a max of 5-10 (i.e.- PRINT ONLY)
• continued training of staff -- i.e. in-services
• have scanners
• have more printing stations
• More computers in the library the computer room by the reserves is ALWAYS f ull.
• not a whole lot. Most consultants have been wonderfully helpful.
• allow us to print more because many classes require materials to be printe d out on our own
• To have more available computers that are open during the day without the in terference of classes
• To have more available computers that are open during the day without the in terference of classes
• I think that you should organize areas of the computer lab as >mentioned e arlier in this survey. For example the print only stations are >a good way to split computers for those who need to get out in a hurry.
• just have more computer rooms in the library
• not sure
• more computers
• more computers less wait
• no opinion
• More computers more computers more computers
• have more computers in convient places. oh it is too hot in the MU compute r lab
• more open hours in olson
• print only stations
• "print only one copy" policy is stupid. Consultants who follow this are anal. Just give us a hard print quota.
• I am an engineering student and typically don't use the general computers but use computers in Bainer instead. The Civil Engineering Department could use some computers.
• more computers!
• more computers available and less time taken up by classes
• have our user name on the bottom of all our print outs
• scanners in olson or MU
• Add zip drives to all the computers.
• all computers should have the same software and programs
• More Printers
• pay greater attention to those people printing web pages that take a long t ime to print-out maybe those people can be directed places other than the print station rooms
• more computers
• more open labs for quick printouts
• more centrally located computer rooms
• attachments on telnet are hard to figure out
• somehow decrease line waiting time and increase available computer classroom s for open access
• Move some of the computer labs to a more central location and have them be open access
• coordinate classes in certain rooms and keep the times/places the same thruo ut the quarter
• For the multimedia stations in 1154 Meyer: Some groups were real disk space hogs on stations 10 & 11. One project used up half the space on the drive at least 10 gigs. This is discourteous and unfair to other people who have to edit their projects by loading in 1 GB about 5 minutes at a time. So either get more disk space or put some kind of limit on how much a group can use at a time.
• have more comp labs in it's own builiding so people can find them easier or print out a map in each lab showing other lab rooms.
• Fixing printer problems before a bunch of print jobs pile up.
• Never have all computer labs taken for classes in the same building. (I am thinking about Olson) that obliges the students to run around campus
• no comment
• More computers around campus that are print-only
• make it so waiting doesn't occur. for example providing more > computers in the MU would help
• later hours
• byinstalling exceed
• Be more respectful to clients know more about mac programs.
• Please get more PC
•  Have more computer labs or a limit as to how long each student can be on a computer.
• Inform students when work will be done on the systems post things on the doors as well as the email.
• More computers available. I go to a lab there will be a class in there and I would have to walk to another. i also want more PC. usually people us the PC an d i end up have to wait for a while. also a limit of 400 print pages each quarter is too little becasue some classes have many items on the web that i would need. and if I have three classes that rely heavily on printout from the web for sure I will go over that low limit.
• Is it possible to retain personal settings for Netscape IE etc. on a  per user basis? (i.e. store individual user's settings in their  accounts) I kn ow that some of the ECE PC's in EUII (2107 I believe?) are capable of doing t his.
• MORE COMPUTERS!!!!!!!!!!!!!!!!!!!!!!!!!!!
• more printers would be good
• more software
• Have another computer lab available near the MU. I tend to avoid this compu ter lab during the day because of the long lines. This is an area that is in de mand by students.
• more comp less wait time
• nothing doing a great job already
• definitely more open computer labs like at the MU.
• Get more printers...there are not enough

• Lab Management Faculty Survey (Spring 2000)
• Lab Management Student Survey (Winter 2000)
• Lab Management Faculty Survey (Fall 1999)
• Lab Management Faculty Survey (Spring 1999)
• Lab Management Student Survey (Spring 1999)
• Lab Management Student Survey (Fall 1998)
• Lab Management Faculty Survey (Winter 1998)
• Lab Management Student Survey (Winter 1998)
• Lab Management Student Survey (Winter 1997)
• ASUCD Student Computer Survey (Winter 1997)

Comments: tcleamy@ucdavis.edu URL: http://lm.ucdavis.edu/pubs/survey/student_s00.html Last reviewed: Thu, 18-Jul-2002 Last updated: July 19, 2000