Student Survey - Spring 2000

Survey Text
Survey Results
Survey Interpretation
Other Surveys

Survey Text

On 5/27/2000 the following survey was set to 1000 students who had used the computer classrooms since the start of the Spring quarter.
  Lab Management is constantly trying to refine and improve the campus
computer rooms.  We would like your input to determine what changes you
feel would improve our services.

  Your name was selected by a random sample of all computer room users. 
As a result, your responses to this survey represent many users.  Please
reply to this survey so that your views will be properly represented. 

  The survey contains 12 questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is a space for comments at the end of the
survey.

Thank you for your time and input.

                        Tim Leamy
                        Information Resources
                        tcleamy@ucdavis.edu

*****  Computer Room Survey *****


1.  Which computer rooms did you use during last quarter?  
(Choose all that apply)
[] MU Station           [] TB114                [] 301B SurgeIV
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

2.  Which computer room did you use the most during last quarter?
(Choose only one)
[] MU Station           [] TB114                [] 301B SurgeIV
[] 1 Olson              [] 21 Olson             [] 27 Olson             
[] 241 Olson            [] 247 Olson            [] 301A SurgeIV         
[] 1102 Hart            [] 1131 Meyer           [] 1154 Meyer           
[] 163 Shields 

3.  Please rate the ease of finding an available computer on campus to
use.
  [] Easy               
  [] Sometimes easy
  [] Moderately difficult
  [] Difficult          
  [] Extremely difficult

4. Please rate the Computer Room Consultants in the following areas (1 to
5, with 1 the best and 5 the worst)
[] Computer Knowledge           [] Helpfulness
[] Courtesy                     [] Availability

5. Please rate the knowledge of the Computer Room Consultants in the
following areas (1 to 5, with 1 the best and 5 the worst)
[] Email                        [] Network Programs
[] Printing                     [] Micosoft Office
[] General Windows Programs     [] General Mac Programs

6. What type of questions have you asked the Computer Room Consultants?
[] Email                        [] Network Programs
[] Printing                     [] Microsoft Office
[] Computer crashed             [] Where is the bathroom, etc.
[] Other []

7. Do you have any other comments about the Computer Room Consultants?
[]

8. Please rate the general cleanliness of the computer room
(1 to 5, with 1 the best and 5 the worst)
  []

9.  Which of these items will improve service to you in the computer
rooms?  Please rank the THREE most important by placing 1, 2 or 3 in the
brackets provided, using 1 for the most important.
  []  More computers
  []  More staff
  []  Better trained staff
  []  Newer equipment
  []  Open later hours (after midnight)
  []  More quick or print-only stations
  []  More open use time (i.e. no classes in session)
  []  More centrally located computer rooms
  []  Other (please describe): []

10.  How long do you wait in line on average?
  [] No line, so I don't have to wait
  [] 1-5 minutes
  [] 5-10 minutes
  [] 10-15 minutes
  [] 15-30 minutes
  [] Over 30 minutes

11.  Is there any additional software that you feel should be loaded on
the computers?
  []

12.  If there was one thing that we should do better, what would it be?  
  []

Thank you for your time and input.

Survey Results

There were 265 responses.

Questions 1 and 2:
Total number who used Percentage Number who used most commonly Percentage
The Station (177 MU) 173 65.3% 59 22.3%
1102 Hart 120 45.3% 50 18.9%
TB114 95 35.8% 27 10.2%
163 Shields 101 38.1% 25 9.4%
301A SurgeIV 87 32.8% 24 9.1%
301B SurgeIV 83 31.3% 18 6.8%
1154 Meyer 31 11.7% 14 5.3%
21 Olson 75 28.3% 12 4.5%
1131 Meyer 39 14.7% 12 4.5%
27 Olson 74 27.9% 10 3.8%
1 Olson 55 20.8% 7 2.6%
241 Olson 21 7.9% 3 1.1%
247 Olson 17 6.4% 1 0.4%

Question 3:
  Ease of finding free computer to use
Easy 25 9.4%
Sometimes easy 113 42.6%
Moderately difficult 80 30.2%
Difficult 33 12.5%
Extremely difficult 10 3.8%

Questions 4 and 5: Rate the CRC on ...
Computer Knowledge 2.4
Helpfulness 2.4
Courtesy 2.4
Availabilty 2.4
Email 2.2
Network Programs 2.3
Printing 2.3
Microsoft Office  2.4
General Windows Programs 2.2
General Mac Programs 2.3

Question 6:  Type of questions asked.
Number Percentage
Email 62 23.4%
Network Programs 75 28.3%
Printing 119 44.9%
Microsoft Office 48 18.1%
Computer crashed 116 43.8%
Where is the bathroom, etc. 21 7.9%
Other 58 21.9%

Question 7: Other comments on the CRCs

Question 8: Rate the cleanlieness of computer rooms
2.1    (On scale of 1-5 with 1 the best)
Question 9: Most important way to improve computer classrooms
Ranking 1st 2nd 3rd Total
More computers 149 25 30 527
More quick or printing stations 32 60 52 268
More open use time 35 56 48 265
Open later hours 18 36 33 159
Newer equipment 16 34 17 133
More centrally located computer rooms 14 23 35 123
Better trained staff 3 11 10 41
Other 3 3 5 20
More staff 1 2 9 16
Total is computed by (number of 1st's) x 3 + (number of 2nd's) x 2 + (number of 3rd's).

Question 10:  Length of wait in line to use a computer
Number Percentage
No line 29 10.9%
1-5 min 46 17.4%
5-10 min 86 32.5%
10-15 72 27.2%
15-30 25 9.4%
Over 30 min 5 1.9%

Question 11: Additional software needed

Question 12: Things to do better

Survey Interpretation



Other Surveys


Survey Text
Survey Results
Survey Interpretation
Other Surveys

Comments: tcleamy@ucdavis.edu
URL: http://lm.ucdavis.edu/pubs/survey/student_s00.html
Last reviewed: Thu, 18-Jul-2002
Last updated: July 19, 2000