Student Survey - Fall 1998

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Survey Text

On 10/20/1998 the following survey was set to 1000 students who had used the computer classrooms since the start of the Fall quarter.
  As you may know, the campus computer rooms are often over-crowded. To
address this problem Lab Management is conducting a survey to learn more
about how our clients use the computer rooms.

  Your name was selected by a random sample of all computer room users. 
As a result, your responses to this survey represent many users.  In
order that your views are properly represented, it is important for you
to reply to this survey.

  The survey contains six questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. 

Thank you for your time and input.

                        Tim Leamy
                        Information Resources
                        tcleamy@ucdavis.edu

*****  Computer Room Survey *****

1. Why do you use the computer classrooms (please mark all that apply)

  [] Don't own a computer
  [] Need to access the network (e.g., Netscape, email, Eudora, Telnet)
  [] Need to print
  [] Need to access class software or information
  [] Campus computers are more convenient than mine
  [] Campus computers work better than mine
  [] Required for class
  [] Class meets in a computer room
  [] Other (please describe): []

2. What is the average length of time you use a computer in the campus 
computer rooms.
  [] 0-15 minutes
  [] 15-30 minutes
  [] 30-60 minutes
  [] 1-2 hours
  [] Over 2 hours

3. Lab Management is considering implementing special purpose stations in
order to improve the wait time.  Which of these items will improve service
to you in the computer rooms?  Please rank the THREE most important by
placing 1, 2, or 3 in the brackets provided, using 1 for the most
important.
  [] Print only stations with a time limit
  [] "Quick" stations (allow any type of use) with a time limit
  [] Email only station with a time limit
  [] Network Access ports (allow you to connect a laptop to the UCD
       network)
  [] Collaborative stations (allow 2-3 people to work at the same 
      computer)

4. For the special stations in the question, what would be an appropriate
time limit.
  [] 5 minutes
  [] 10  minutes
  [] 15  minutes
  [] 20  minutes
  [] 30  minutes
  [] Other.  Please specify []

5a.  To encourage quicker turnover, we are considering implementing some
"stand-up" stations (a higher table and no chair) for use as specialized
print-only or quick access stations. Obviously, these stations would be
less comfortable, but they will allow more computers in a given room.  Do
you think these types of stations would be useful?
  [] Yes
  [] No
5b. Would you use these stand-up stations?
  [] Yes
  [] No


Survey Results

There were 432 responses. Of those 409 were usable.
 
Reasons for using computer rooms
Need to access network 283 69.2%
Need to print 253 61.9%
Need to access class software or information 199 48.7%
Campus computers are more convenient than mine 125 30.6%
Campus computers work better than mine 112 27.4%
Don't own a computer 105 25.7%
Required for class 84 20.5%
Class meets in a computer room 67 16.40%
Other 45 11.0%


Average Length of Use in Computer Room
0-15 minutes  50 12.2%
15-30 minutes 156 38.1%
30-60 minutes 116 28.4%
1-2 hours 60 14.7%
Over 2 hours 23 5.6%


Possible "special purpose" stations
Ranking 1st 2nd 3rd Total
Print only stations with a time limit 124 87 105 651
"Quick" stations (allow any type of use) with a time limit 100 129 90 648
Email only station with a time limit 112 106 91 639
Network Access ports (allow you to connect a laptop to the UCD network) 17 18 38 125
Collaborative stations (allow 2-3 people to work at the same computer) 7 9 25 64
Total is computed by (number of 1st's) x 3 + (number of 2nd's) x 2 + (number of 3rd's).


Appropriate time limit for "Special purpose" stations
5 minutes  14 3.4%
10 minutes 90 22.0%
15 minutes 147 35.9%
20 minutes 92 22.5%
30 minutes 32 7.8%
Other 21 5.1%



Believe "stand up" stations would be useful:    381 (93.2%)

Would use "stand up" stations:    367 (89.7%)


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Comments: tcleamy@ucdavis.edu
URL: http://lm.ucdavis.edu/pubs/survey/student_f98/
Last reviewed: Thu, 18-Jul-2002
Last updated: January 8, 1999