IET Computer Rooms

Duties:

All duties expected of Computer Room Consultant Junior and the following:

• Perform intermediate troubleshooting of hardware and software, and component replacement, installation, and repair
• Provide intermediate to advanced computer consulting to faculty, students and staff
• Provide consulting to internal staff on both Mac and PC platforms operating on macOS and Windows 7 respectively
• Substitute as a Computer Room Consultant when needed
• Assist Computer Room Consultants in troubleshooting software and hardware in IET computer classrooms
• Clean internal printer and computer components when needed
• Transport IET property in a safe and efficient manner
• Track IET computer classroom equipment and trouble tickets using internal web-based database applications
• Ensure IET computer classroom equipment is physically secured
• Deliver supplies to computer classrooms as needed
• Perform additional duties as needed for the maintenance and improvement of IET computer classrooms
• Clearly report incident details, problems and solutions through appropriate communication methods

Requirements:

All requirements listed for Computer Room Consultant Junior and the following:

• Must have excellent customer service skills and experience
• Must have good problem solving skills
• Must be familiar with IET computer classrooms
• Must understand how to change hardware configuration on both Macs and PC systems
• Must have user level command line skills
• Must be able to lift computers, large monitors, printers, and boxes of paper (approximately 50 lbs).
• Must have good organizational skills and habits
• Must have valid driver's license to drive University vehicles