Faculty Survey - Spring 1999

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Survey Text

On 4/8/99 Lab Management sent the following survey to 56 faculty who had taught in the computer rooms during Winter 1999.
   Lab Management would like to know how we can improve the quality of
service in the computer classrooms.  We have used feedback in the past to
improve our services, and hope to use your feedback to improve further. 

  Our records show that you taught a class in one of our computer
classrooms during the last quarter. If you were not the person actually
teaching in the room, please forward this message to that person (such as
a TA).  Please take a moment to fill out the survey and try to be as
specific as possible. 

  The survey contains eleven questions which are listed below.  To answer
the survey, reply to this message and mark your answers to the questions
below by putting an "x" or text, as appropriate, between the square
brackets provided (eg. [x]). Since a program will automatically tally your
responses for later analysis, please keep your responses between the
square brackets provided. There is space for comments at the end of the
survey.

  If you have taught in multiple classrooms, please respond for each classroom
separately.  For example, if you taught in both 21 Olson and 241 Olson 
please reply to this email twice, once for each room.  This will allow us
to match your comments with the specific computer classroom.

  Thank you for your time and input.

                        Tim Leamy
                        Information Resources

*****  Computer Classroom Survey *****

1.  Which computer classroom did you teach in during the last quarter?
(Please check only one.  If you taught in multiple classroom, please
reply separately for each classroom.)

[] 21 Olson             [] 27 Olson             [] 241 Olson
[] 247 Olson            [] 301A SurgeIV         [] 307 SurgeIV
[] 1131 Meyer           [] 1102 Hart            [] 163 Shields 
[] 1154 Meyer

2. Please describe the reservation process.
  How did you make your reservation?  
    [] Email   [] Phone  [] WWW Form   
    [] Don't Know/Someone else did it    [] Other

  Were we able to accommodate your first request (both room and time)?  
    [] Yes   [] No   [] N/A

  Please rate the overall ease of scheduling (1 to 5, with 1 the best and
5 the worst).  []
  
  Please rate the Lab Manager assigned to your class (1 to 5, with 1 the
best and 5 the worst).  []

  Do you have any additional comments regarding the reservation process?
  []

3.  Please describe the preparedness of the room for your class.
  Was the room cleared out and ready for your class?  [] Yes   [] No
  
  Did the Computer Room Consultant explain the "Class in Session" sign to
you and ask you which setting you preferred?  [] Yes [] No

  Do you have any additional comments regarding room preparedness?
[]

4. Please rate the physical room in the following areas.  (1 to 5, with 1
the best and 5 the worst) 

[] Cleanliness                  [] Lighting             
[] Overhead projector           [] Room layout  
[] Temperature                  [] Sound                        

  Do you have any additional comments regarding the room?
[]

5. Please rate the computers in the following areas.  (1 to 5, with 1 the
best and 5 the worst)

[] Speed                        [] Reliability          
[] Software                     [] Usability
[] Appropriateness for your needs
  
  Do you have any additional comments regarding the computers?
  []

6. Please rate the site attendants in the following areas (1 to 5, with 1
the best and 5 the worst) 

[] Knowledge                    [] Helpfulness
[] Courtesy                     [] Availability

  Do you have any additional comments regarding the site attendants?
  []

7. Last year Lab Management implemented new "Go/Yield/Stop" signs outside
the computer classrooms.  Which best matches your experience with the new
signs?
  [] The new signs work better.
  [] The new signs don't make much difference.
  [] The new signs don't work as well.
  [] I didn't teach last year so I really can't say.

8. What can Lab Management do to make your teaching experience using
computer classrooms better? 
[]

9.  There has been a large increase in the amount of printing in the
computer rooms.  Lab Management would like to reduce this printing to a
more reasonable level.  Please mark all possible solution you feel are
acceptable.
  [] Duplex printing.  (Printing on both sides of a piece of paper.)
  [] Per page charge for printing.  (For example, each page would cost 10
cents.)
  [] Per page charge for printing after a number of free pages.  (For
example, charge 10 cents a page after the first 250 pages.)
  [] Only allow a certain number of pages printed per quarter.  (For
example, users would be unable to print after 250 pages.) 
  [] Use a student fee to support printing
  [] Stop supporting printing by removing printers from computer rooms.

10.  Do you currently have a class web site?
  [] Yes   [] No

11. Do you have any other comments about the computer classrooms.
[]

Thank you for your time and input.

Survey Results

There were 29 responses.

Question 2. Reservation Process

Reservation Method
 
  Num Percentage
Email 11 37.9%
Phone 9 31.0%
WWW Form 0 0%
Don't Know/Someone else did it 8 27.6%
Other 1 3.4%

Accommodated first request
 
  Num Percentage
Yes 19 65.5%
No 6 20.7%
N/A 4 13.8%

Average rated overall ease of scheduling (1-5, with 1 the best): 1.6

Average rated Lab Manager assigned to class (1-5, with 1 the best): 1.5

Additional Comments

  Question 3. Preparedness of the room

Was the room cleared and ready?
 
  Num Percentage
Yes 24 82.8%
No 2 6.9%

Did the SA explain the class in session sign.
 
  Num Percentage
Yes 11 37.9%
No 14 48.3%

Additional Comments

  Question 4. Physical Room

Ratings of the physical rooms (1-5, 1 the best)
 
Cleanliness 1.4
Lighting 1.7
Overhead projector 1.7
Room layout 2.5
Temperature 2.2
Sound 1.8

Additional Comments

  Question 5. Computers

Ratings of the computers (1-5, 1 the best)
 
Speed 2.0
Reliability 1.7
Software 1.6
Usability 1.4
Appropriateness for needs 1.6

Additional Comments

  Question 6. Site Attendants

Ratings of the Site Attendants(1-5, 1 the best)
 
Knowledge 1.5
Helpfulness 1.3
Courtesy 1.2
Availability 1.2

Additional Comments

Question 7.  Effectiveness of new "Go/Yield/Stop" signs

Num Percentage
The new signs work better. 10 34.5%
The new signs don't make much difference. 5 17.2%
The new signs don't work as well. 0 0%
I didn't teach last year so I really can't say. 9 31.0%

Question 8. What can Lab Management do to make your teaching experience better?

 Question 9.   Possible solutions to reduce printing

Num Percentage
Duplex printing.  (Printing on both sides of a piece of paper.) 16 55.2%
Per page charge for printing.  (For example, each page would cost 10 cents.) 6 20.7%
Per page charge for printing after a number of free pages.  (For example, charge 10 cents a page after the first 250 pages.) 18 62.1%
Only allow a certain number of pages printed per quarter.  (For example, users would be unable to print after 250 pages.)  7 24.1%
Use a student fee to support printing 13 44.8%
Stop supporting printing by removing printers from computer rooms. 0 0%

Question 10.  Do you currently have a class web site?

Num Percentage
Yes 16 55.2%
No 11 36.7%

Question 11. Do you have any other comments about the computer classrooms.


Survey Interpretation

Overall the survey results seem very positive. Every ranking was between 1.2 and 2.0 except room layout (2.5) and room temperature (2.2).  In general most clients are quite satisfied with the service they received. There are a few subjects which require more explanation.



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Comments: tcleamy@ucdavis.edu
URL: http://lm.ucdavis.edu/pubs/survey/faculty_s99/
Last reviewed: Thu, 18-Jul-2002
Last updated: May 28, 1999