Hardware Support Junior (SAIV $12.00/hr)

All duties expected of Computer Room Consultant Junior and Hardware Support Trainee and the following:

  • Basic to intermediate troubleshooting and repair of audio visual equipment
  • Troubleshoot and repair all CLM printers
  • Install, upgrade, and configure Mac and PC hardware and software
  • Train CRCs on troubleshooting techniques
  • Supplement CRC training on CLM policies and procedures
  • Perform basic/intermediate hardware and software troubleshooting over the phone or electronic communication
  • Perform advanced troubleshooting of hardware and software, and component replacement, installation, and repair
  • Perform advanced hardware and software tasks
  • Escalate issues as needed to appropriate authority and ensure resolution of the issue
  • Identify and suggest improvements to all aspects of CLM
  • Use team-oriented approach to problem-solving

Requirements:

All requirements listed for the Computer Room Consultant Junior and Hardware Support Trainee and the following:

  • Must have excellent problem solving skills
  • Must have experience working in media labs, general access labs, and computer classrooms
  • Must have demonstrated experience working with all CLM printers
  • Must have excellent organizational skills and habits
  • Must have completed the HWS trainee qualification card